Dear Customer, You are Not Always Right!

Some thoughts about working in retail...

Wizz – I think we should break up!

Because I work with sales and customer service, and have done so for many years now, I rarely like to voice out frustration over bad customer service. I know that people have can have bad days, that sometimes systems crash and every once in a while you could just get really unlucky and meet that... Continue Reading →

Dear British Airways

Our relationship started a short while back and I had to say that when we first met, Friday a week ago, I was very pleasantly surprised. You made everything so easy and comfortable for me, and when it was time for food, you were thoughtful about my preferences. I was met with smiles and good... Continue Reading →

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