I strongly believe that everyone is unique in their own way and can never be replaced. You are important to the ones that loves you!
Now that I’ve gotten that out the way I’m going to have a late night rant about rude people.
I was waiting in line at a café today when a customer came up to the desk where a lovely girl with a big smile welcomed him as a returning costumer. He asked about a certain beverage and she apologised and told him that they still hadn’t gotten it in. It was a juice box of some sorts. This man then flew into a rage about how this should have been fixed a long time ago, that this was the worst customer service he’d ever gotten and that he was getting really angry (thank you, captain obvious!). The girl behind the desk apologised yet again (in the most professional way) and this man didn’t even take the time to hear her words. He stormed (or rather stomped) off in rage. This brought me back to when I worked as a barista some years ago (and to any other job I’ve had. They all revolve around customer service) and I remember specific episodes where I was yelled at, called stupid and where I felt scared. All of these customers were the kind that got angry because something didn’t turn out exactly like they pictured it.
If you’ve ever had a similar job, you know the type. Let’s just call them “The Impossible Customer”. The ones that are never happy. They never get what they want, when they want it. They find any kind of stupid little detail (of no importance at all) that they can complain about. And they lash out at you if there’s something they don’t understand themselves.
The Impossible Customer will say the most ridiculous thing to break you down so that they seem superior and smarter. I’ve heard them tell me thing’s that were just plain wrong, tell out right lies and even called me the most awful names.
As someone who values good customer service, it is important for me to provide it as well. But there’s something that needs to be said. You shouldn’t have to take undeserving crap from The Impossible Customer.
They can be unhappy as much as they like, but that doesn’t justify bullying. Yes, bullying. Because there aren’t just teens and kids that are bullies, some grownups are just as bad and even worse. And it is unacceptable!!
If you see someone being bullied by a customer, speak up! If you aren’t able to do so, give the bullied person some supportive words when it’s your turn to speak to him or her.
The Impossible Customer might be rich and all that, but they are also the ones who will spread venom around them. They will intoxicate the environment they’re in unless they change their attitude.
There will always be Impossible Customers out there. Their problems are within themselves so don’t be discouraged by their hateful words and negative criticism. Do your job as good as you can and constantly aspire to be even better. And if that isn’t good enough for The Impossible Customer, then you’ve done all that you could have.
Have pride in your work and don’t let The Impossible Customer get you down! Take a deep breath, close your eyes and remember those happy and grateful customers. The ones that always comes back to you because they want to! Those are The Important Customers. Those are the ones that counts!
The Impossible Customer might believe that they’re the most important person in the world, but we all know that it’s not even close to the truth. And maybe that’s why they’re so angry, because they know it too.